Returns & Exchanges
At Jake Sales, we want you to be completely satisfied with your home improvement and hardware purchases. If an item doesn't meet your needs, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all hardware, manuals, and protective materials are included to prevent damage during transit.
Ship Items Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing